Shipping & Delivery

When does my purchase ship?

“Shipped in a day” items are dispatched to customers as soon as the order is processed. 

Any item that is made-to-order will be shipped as soon as it is ready for delivery.

 

Where do you ship currently?

We ship across Canada and the US. International shipping will start soon. Stay tuned!

 

When can I track my shipment?

Once your order has been packed, we will send you an email with a tracking number to track the status of shipment.

All packages are tracked and will require a signature prior to the item being released to the customer.

We want to make sure that you get your purchase safe and sound!

 

Who do you ship with?

We ship with Canada Post and Fedex.

 

When will I receive my purchase?

All orders will be received in accordance with standard shipping timelines within Canada and the US.

Once you receive a tracking number, you should receive your order within 3 to 8 business days.

For  made to order items, we will send you an email when the product is ready.  You should receive your order within 3 to 8 business days.

 

Do I pay for shipping?

Standard shipping is provided at a flat rate of $7.50

 

What if I want faster shipping?

Other shipping options are available and can be selected at checkout.

 

My order shows delivered status, but I did not receive my package?

Every order ships through Canada Post and FedEx and is tracked. Cherry & Maple is not liable for lost orders that were tracked and delivered to the Shipping Address as shown in your order confirmation.

 

What if I want to change my shipping address?

Changes to orders are possible within 3 hours of placing the order.

Please send an email to [email protected] within 3 hours of having placed the order quoting your order number (this will be on the email confirmation we send you).

We will get back to you within 24 business hours.

 

Do I get charged a fee for customs and duties?

Products shipped within Canada are duty-free.

Any products shipped to the United States may be subject to applicable customs, duties and sales or other taxes.

You will be responsible for the payment of any customs, duties etc. and will need to be paid upon delivery.

 

Do I need to sign for delivery?

Yes, you would need to sign for delivery.

 

What do I do if my package was returned to sender?

Our shipping partners typically make 3 attempts to deliver a package before sending it back to us. If that happens, we will be pleased to ship the product back to you for the applicable standard shipping cost.

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